Let’s be honest the appraisal business can be quite stressful at times! Although it is rewarding to assist people with major milestones in their lives, you are responsible for providing a value on many items that people find priceless. Sometimes these interactions can end in disputes and unhappy clients. This added emotional and sentimental factor of a client’s materials and consumer goods prompts a possibility of complaints and refund requests.
Hot Topic Discussion Time: How have you handled disgruntled customers in the past? Leave us a comment about your experiences and how you handled them.
Some tips to help protect yourself and your appraisal business:
Be transparent and brief the client on what to expect from your appraisal and how you will obtain the information to complete it.
Have a contract that reiterates your services and protects your name from defamation.
Be patient, don’t come off as insensitive when handling consultations.